H&M

About the Project

Swedish Project led project and program management for the rollout of It's Pleat, H&M's café concept, across multiple locations under tight deadlines and with a large number of stakeholders. The role covered the full delivery chain: setting the master schedule, breaking it down into site-specific plans, procuring and coordinating contractors and suppliers, and running day-to-day site management to keep every opening on time and on budget. As program manager we aligned H&M's retail, hospitality and property teams with landlords, authorities, kitchen consultants and specialist trades, holding a single point of accountability across parallel sites. Weekly steering with the client, structured risk and change management, and hands-on problem solving on site kept a complex hospitality concept — with commercial kitchens, MEP upgrades and bespoke joinery — moving forward at pace while maintaining a consistent guest experience across the estate.